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Terms and Conditions

 

Learners are encouraged to read the entire T&Cs before enrolling as they explain who we are, how we provide services to you, how you and we may amend or end the contract, what to do if a problem arises and other key important information. 

 

 

1.Summary

 

The Learner Contract Terms and Conditions (‘T&Cs’) sets out the contractual relationship between a Learner and Practical Property Legal Training (‘Centre’). The Terms and Conditions govern use of the Practical Property Legal Training Website, its training portal and all materials, courses, services and products, whether digital or printed.

 

Learners should read these T&Cs carefully before enrolling. Failure to agree to all the terms will prohibit access to the training portal.

 

The T&C’s set out the core terms, including Practical Property Legal Training’s liabilities and responsibilities towards an individual Learner and the individual Learner’s responsibility to both themselves and the Centre as a party to the contract and by enrolling the Learner agrees to be bound by them, its operating rules, policies and procedures.

 

If a Learner is being sponsored (an employer paying), the sponsor agrees to be bound by all the Centre’s terms, its operating rules, policies and procedures upon making payment, whether in part or in full. Sponsors should read the terms carefully before making payment. Failure to agree to all the terms will prohibit the Learner’s access to the training portal.

 

All rights not expressly granted within these terms are reserved. 

 

These T&Cs shall be governed by and construed in accordance with the laws of England. 

 

These terms and conditions apply to learners and sponsors unless expressly stated otherwise.

 

Access to the training portal is subject to the Learner and/or Sponsor accepting the T&C’s in full.

 

T&Cs are subject to change at the Centre’s discretion.

 

Learners are encouraged to read the entire T&Cs before enrolling as they explain who we are, how we provide services to you, how you and we may amend or end the contract, what to do if a problem arises and other key important information. 

 

 

2. About Practical Property Legal Training

 

Practical Property Legal Training (‘Centre’) is a specialist legal training provider for law firms, conveyancers, solicitors, paralegals, legal executives, administration staff and post-qualification education in the UK and abroad. We ensure that legal training is practical, relevant and will help assist you in your day-to-day roles.

 

Our expert legal trainers have been Solicitors or Conveyancers for over 20 years and are not just academics. They have been where you are now.   As such, they have a unique take on how training and qualifications in law should be practical and focused on what you need to know to be able to do your job.

 

Through our online training portal, we are able to support law firms and conveyancers or Learners wanting to become conveyancers, no matter where they are in the UK or the world. Our content is practical, up-to-date, engaging and allows you to implement what you’ve learnt into your roles immediately.

 

We are aware that many Learners will be working full-time as well as completing the training – this is how our CO gained her solicitors qualifications, which is why it is so important to us to equip learners with the ability to do the same. To help, training has been broken up into video recordings of not more than 1.5 hours and other training materials, and the portal will record where you left off, so you can easily jump back in when you are next able to.

 

Payment plans enable Learners to spread the cost of the training and ensuring that they are affordable is key to the core principles for the development of the Centre.

 

3. Our Contact details

 

Practical Property Legal Training and Practical Property Legal Training Ltd are trading names of Upson Consultants Ltd.

Our registered office is New House Farm, Castlemorton, Malvern, Worcestershire 

The address is not open for appointments. If you would like to arrange a meeting please contact us.

To contact us please use:

[email protected] 

or for training support or queries about the PCQ please use:

[email protected]

 

4. Your Contact Details

 

On the Enrollment Form you provided your contact details, mobile and email address. If we need to contact you, we will use the details from that form. If your details change – to include change of name, address or any other details, please contact: 

 

For the PCQ use

 [email protected] with your new details.

 

For other training, please update your details in the Training Academy online.

 

 

5. Training Portal

The training portal enables Learners to access course materials and resources, and provides a record of learning and achievements. Access to the training portal will be granted upon completion of the enrollment process to include receipt of the payment or first instalment on the payment plan.

The portal is where you will find all the training videos and materials. A link will be automatically sent to you upon receipt of payment. If you do not receive the link, please contact:

For the PCQ -  [email protected] 

For other training or webinars – [email protected]        

 

To log in, please use the email address that you used to enrol.   Upon receipt of the link you will be asked to create a password.  You are liable for maintaining the security of your portal user account, and you must not share your password and log in with anyone, including fellow Learners, other individuals, employers, groups or organisations, even if they have sponsored your training.

 

The Centre is not liable or responsible for any acts of the learner whilst on the training portal.

 

Your account is private and non-transferable. Your rights and obligations to the Centre are also non-transferable. You are fully liable for all activities that occur under this account and any other actions taken in association with this account. If you become aware of unauthorised use of your account or a breach of security you must immediately contact the Centre.

 

The Centre will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. To limit fraud and abuse, you are restricted to one active account.

 

6. Enrolment

 

Enrolment commences upon completion of the online Enrolment Form found on our website.

 

Upon submission, you agree to be bound by these T&Cs, any course enrolment criteria and to use the training portal for your own personal learning only and that course material is not intended to be used in a professional advisory capacity. 

 

Enrolment requirements will be completed upon:

  1. Acceptance of the fully completed and signed Enrolment Form with the agreement to waive the 14 day Cancellation Period - if you do not agree to waive the Cancellation Period then there will be a delay whilst waiting for the expiry of the 14 days.
  2. Payment in full has been received by the Centre OR
  3. If paying by instalments, receipt of the first payment – payments must be made on time for your course access to continue
  4. If payment has not been received within 30 days of our receipt of your enrolment form, the process will need to be recommenced with the completion of a new Enrolment Form. 

 

By completing the form, you are confirming that the information provided, or information that has been provided on your behalf, is accurate to the best of your knowledge. The Centre reserves the right to withdraw an offer of a place to study or terminate your enrolment if false or misleading information has been provided.

 

Sponsorship - If an employer sponsor is paying for your course your enrolment will be accepted upon:

  1. Acceptance of the fully completed and signed Enrolment Form with the agreement to waive the 14-day Cancellation Period - if you do not agree to waive the Cancellation Period, then there will be a delay whilst waiting for the expiry of the 14 days.
  2. Payment in full has been received by the Centre OR
  3. If paying by instalments, receipt of the first payment – payments must be made on time for your course access to continue
  4. If payment has not been received within 30 days of our receipt of your enrolment form, the process will need to be recommenced with the completion of a new Enrolment Form. 
  5. Your employer sponsor will remain liable for all course payments until the course has been paid for in full whether your employment continues with them or not.

 

We strongly recommend that you and your sponsor put in place a sponsorship

agreement setting out what will happen should you stop studying whilst in their employ or you stop working for them. The Centre views these as matters between the employer and employee and as such has no involvement or responsibility in the relationship, or other financial arrangements between the employer and the employee.

 

In the event that your employer sponsor stops making payments, your course access will be suspended until such time as further payments are made, either by the sponsor, a new sponsor, or the Learner.

 

The contract and T&Cs will become binding upon acceptance of your enrolment by providing the email link to the training portal.

 

Failure to complete the Enrolment Form or providing inaccurate or incomplete information will delay enrolment.

 

7. Exemptions for Previous Studies

 

Exemptions may be considered for specific qualifications and courses. Details of applicable exemptions will be detailed on the qualification or course specification and are at the discretion of the Centre taking into account rules and guidance by the awarding body. 

 

8. Binding Contract

 

These T&Cs constitute the entire contract between you and the Centre.

If any part of these T&Cs are found to be void or unenforceable, that section will be

interpreted to reflect the Centre's original intention, and the remaining terms will remain in full effect.

 

 Any breach of conditions within these T&Cs will not, under any circumstances, be

regarded as being a waiver of those or of any other conditions contained within these terms,

however caused.

 

These terms will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

 

9. Start Date and Cancellation Period

 

The start date of access is the date that we process your full or initial payment

and, if relevant, we receive notification that a payment plan has been created for payment by instalments and you have waived or passed the 14-day cancellation period.

 

The Centre will make reasonable attempts to warn you when your access period has

ended. After this, the Centre can no longer guarantee access to the course, that you can sit exams or that certification will be possible.

 

10. Fees and Payment

 

Our latest course fees (including VAT unless detailed as plus VAT) are advertised on our website. We take all reasonable care to ensure that the price of the course advised to you is correct but we reserve the right to revise course prices at any time. If the course has been paid for in full then any increases will not affect you.

 

Unless otherwise stated, the course fees do not include any additional fees. Depending on the professional body your accreditation is linked to, you may need to pay for additional books or other material, registration fees and exam fees.

 

If the VAT rate changes between your enrolment date and your course start date, we will adjust the VAT rate, unless the course has been paid for in full before the change in the VAT rate takes effect.

 

Computer equipment and internet access costs are not included in your course fees.

 

It is always possible that, despite our best efforts, a course may be incorrectly priced. We will normally check prices before accepting your enrolment so that, when the course’s correct fees at your enrolment date are less than our stated price at your enrolment date, we will charge the lower amount.

 

If the course’s correct price on your enrolment date is higher than the fees stated, we will contact you for your instructions before we process your enrolment form.

 

Course payments are accepted using the payment link provided on the Enrolment Form.

 

For the PCQ there are two options available:

 

For other training, there are various payment options available depending on the course chosen, and these will be detailed on the payments screen/at checkout for you.

 

A copy of your invoice will then be available to you on the training portal and/or will be emailed to you.

 

Various credit and debit card methods are accepted online.

 

If you require an invoice to be produced to make a BACS, CHAPS or Faster Payment please email [email protected] or [email protected]

and this will be sent to you for prompt payment.

 

When you must pay depends on what payment option you selected on your enrolment form. 

 

If you are paying your own fees, we will provide you with access to the training portal upon receipt of your first payment, or upon payment in full. 

 

You must also expressly waive your right to the 14-day cancellation period if you want access within that time.

 

If your employer is sponsoring your fees, we will provide access to the training receipt of your first payment, or upon payment in full. 

 

You must also expressly waive your right to the 14-day cancellation period if you want access within that time.

 

11. Payment Plan

 

The Centre offers payment plans for the PCQ and for some of its training strictly on the basis that the terms of payment are adhered to – ie if you have agreed to a 12-month payment plan, then payments continue until completion of that period. 

 

The amount and timing of payments are non-negotiable and will reflect your first payment date.

 

Instalment plans are available on selected advertised courses, subject to eligibility requirements.

 

The PCQ

If payments are being made from a UK bank account, the eligibility requirements are:

 

Instalment payments will not be available to:

 

 

When paying by Payment Plan, you agree to ensure that there are sufficient funds in your account to pay the instalment.

 

The Payment Plan remains in place until all of your course fees have been paid. 

 

If you want to change the bank account please notify the Centre.

 

Other Training

If payments are being made from a UK bank account, the eligibility requirements are:

  • You have not had an instalment payment plan with Practical Property Legal Training previously where you or your bank stopped payments without our agreement

 

Instalment payments will not be available to:

 

 

12. Sponsorship

If you are being sponsored and they are paying by instalments, the following applies:

Your sponsor agrees to pay all instalments regardless of any change in circumstances

between you and your sponsor, e.g., if you leave their employment.

 

If your sponsor fails to make payment, we will pursue the outstanding balance with them. If

payment is not received, or they refuse to pay, your course access will be suspended and

no results will be registered with the awarding body, and/or certificates issued. If you wish

to continue with your course, you will need to pay the remaining balance.

 

If you have changed employment, and they wish to take over the remaining balance, they

are welcome to do so. Please contact [email protected]  for further information.

 

13. Failure to Pay

 

You and/or your sponsor will incur administration fees, interest charges, debt recovery compensation and action if you/they pay late or fail to make the required payments.

 

We will charge an administration fee of £25 for failed or late payments.

 

 If you or your sponsor does not make a payment to us by the due date, we may exercise

our statutory right to claim interest at 8% over the Bank of England base rate and claim

compensation for debt recovery costs under the Late Payment legislation. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest, compensation, and any overdue amount.

 

We will exercise our right to either end the contract or immediately suspend course access until all applicable course fees, administrative fees, interest charges and debt recovery costs are paid.

 

Assessment and exam results will not be submitted to the Awarding Body until all course fees are paid.

 

You will not be allowed to enrol on another Practical Property Legal Training course until fees for any current course are paid in full or fee payments are up to date.

 

You may be excluded from enrolling in or participating in any initiatives run by the Centre directly or in conjunction with its partner organisations.

 

14. Centre Course Changes and Updates

 

The Centre reserves the right to make changes to courses, materials and T&Cs.

 

These changes may include but are not limited to:

 

During the Leaners access to the course changes will be free of charge to the extent that such changes relate to the course purchased by you at the applicable time, during the period for which the digital content is available for your course.

 

We may also change our T&Cs from time to time. The changes will not be retrospective, and

the most current version of the terms will govern our relationship with you. Other than for

changes addressing new functions or made for legal reasons, we will notify you in advance of making effective changes to the T&Cs that impact the rights or obligations of

any party to these terms. Notification will be via a service notification, an announcement or an email to the address associated with your account.

 

By continuing to access the training portal or use of the services after those revisions become effective and notice has been given, you agree to be bound by the revised T&Cs.

 

In the event that any provision of these terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of the terms will remain in full force and effect. Failure to enforce any right or provision of these terms will not be deemed a waiver of such right or provision.

 

15. Materials 

 

All material provided on the training portal and provided has been created, maintained, updated and distributed by the Centre and is the property of the Centre and will remain so until receipt of the final payment or final instalment if on the a payment plan/instalments. Third-party materials will be indicated as such.

 

16. Copyright Intellectual Property & Use

 

The Centre owns all intellectual property rights (including copyright) for all course and other learning materials.

 

Any Centre or third-party intellectual property and all rights will remain (as between the parties) solely with the Centre.

 

Practical Property Legal Training, PCQ, Practical Conveyancing Qualification, their associated logos and all other trademarks, copyrights, service marks, graphics and logos used in association with the websites and training portal are trademarks of Practical Property Legal Training, PCQ, Practical Conveyancing Qualification, Upson Consultants Ltd or its licensors. 

 

Other trademarks, service marks, graphics and logos used in connection with the website may be the trademarks of other third parties.

 

It is prohibited to use or copy any trademarks, copyrights, service marks, graphics and logos or third-party trademarks. Use of the website and training portal does not grant you permission to use or reproduce

 

The Centre will terminate Services and access to and use of the training if any client or learner is determined to infringe the copyrights or other intellectual property rights of the Centre.

 

Use

The use of the training material is strictly restricted to you as the enrolled Learner

ie the person who enrolled on the training. 

 

All materials provided, whether on the training portal or otherwise, are copyrighted materials. You must not copy, share, modify, transmit, distribute, or in any way, exploit these copyrighted materials provided by the Centre other than for your own individual training.

 

Use for any other purpose other than your personal reference during the course of your study is expressly prohibited by these T&Cs and anyone found to be in breach of these Terms and Conditions will face action.

 

You must not copy, sell, use, modify, transmit, distribute, publish, broadcast, licence, circulate or in any way exploit the copyrighted materials or permit, assist or enable anyone else to.

 

If your employer has sponsored your course, this does not entitle them to access the course or course material at any time, including in the event you cease to be permanently or temporarily employed by them for any reason, or to transfer it to any other person or organisation.

 

17. Warranties

 

The materials made available by the Centre are provided “as is” without warranties of any kind, either expressed, or implied, including, but not limited to, all

implied warranties of merchantability, fitness for any other use than the intended studying

purposes, title or non-infringement

 

The Centre (or other providers of course material) may make improvements, or changes, to any materials at any time without prior notification.

 

18. Learner Course Changes

 

Requests to change courses will only be agreed in exceptional circumstances. If you want to make changes to the course you have chosen, please contact:

For PCQ - [email protected]

Other training – [email protected]

 

Requests for changes are at the total discretion of the Centre and consideration may be given to the length of study at the time of the request. The Learner would be liable for any changes in costs between chosen courses, any administration fees and anything else that may be required for a change to be considered or effected.

 

19. Course Access

 

The Centre strives to provide uninterrupted access to content to all Learners who are entitled access. However, from time to time, Learners may be unable to access their course due to conditions beyond the Centre’s control. Such conditions include, but are not limited to, third-party supplier updates or issues, acts of God, power outages, or the acts of computer hackers, routine maintenance, server or software issues and others acting outside the law. 

 

In response to any unavailability of the course materials to its Learners, the Centre will take steps to inform learners as soon as reasonably possible of the impact on access and to advise on a timescale for the restoration of services.

 

In such circumstances, the Centre will strive to ensure that access is restored within a realistic period of time.

 

The Centre reserves the right, in its sole discretion, to change, modify, or discontinue any

aspect or feature of any course in whole or in part, including, without limitation, the content, availability, and access to its courses. Such changes, modifications, additions, or deletions will be effective immediately upon notice thereof, which notice may be made by posting such changes on Practical Property Legal Training’s website, on the training portal and/or by notification to the email address you provided to us.

 

For the avoidance of doubt, the purchase of a current course does not entitle you to access to future revised course materials.

 

Your access to the training portal is for a fixed period of time commencing upon receipt of the access email.

 

We will advise you in your welcome email when your course access ends and will

endeavour to send you an email notifying you when you have three months’ access remaining.

 

At the point at which you have three months’ course access remaining, you may apply to have your access extended.  If you have experienced extenuating circumstances during your period of study, please provide documentary evidence of those extenuating circumstances.

 

The Centre reserves the right to refuse extended access to any learner after the initial

course access period has expired at its sole discretion.

 

20. Tech

 

You are solely responsible for ensuring that you have sufficient and compatible hardware,

software, telecommunications equipment, and Internet service necessary for use of the

training portal, including taking online exams if relevant. 

 

This includes:

 

It is your responsibility to check that the device you plan to use to access your training portal

account is compatible with the requirements listed above and to maintain your IT equipment and internet access. This is not included in your course fees.

 

It is your responsibility to test and maintain your own IT equipment for any compatibility issues prior to signing the enrolment form.

 

The Centre will make reasonable efforts to provide technical support during our

normal business hours (Monday to Friday, 10:00am to 3:00pm excluding statutory holidays).

 

Such support will be limited to those things within our control and will therefore exclude

hardware or telecommunications problems.

 

21. Delays

 

The Centre is not responsible for delays outside our control. If the provision of the

courses, printed material or material provided by the Centre or a third party is delayed by an event outside our control, we will contact you as soon as possible to let you know and take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.

 

22. Behavior

 

The Centre is committed to promoting a supportive environment for all staff and Learners and expects reasonable standards of behavior, honesty, and integrity. 

 

Any breach of our Equality and Diversity Policy or any other policies and procedures is unacceptable and we reserve the right to terminate your enrolment with or without a disciplinary hearing.

 

23. Suspension of Access

 

You will be notified if we must temporarily suspend your course access:

 

 

Access will be temporarily or permanently denied, with no refund made of any fees paid to

date, to any Learner or sponsor who is not compliant with these terms, or who is found to be in breach of the Centre’s and/or the relevant awarding body’s Learner and/or exam

policies, rules, and regulations

 

Course access will be removed if you finish (including passing any exam) your course earlier than the end of the access period provided.

 

24. Learner Cancellation

 

You have a right to end the contract at any time, but the timing and circumstances will underpin whether you are due a refund or must continue to pay outstanding charges.

 

All chargeable content supplied by the Centre is classified as downloaded digital services and under the Consumer Rights Act 2015 you have a legal right to end the contract

only if:

 

If you have changed your mind about your course, you will be entitled to a refund if you cancel within the 14-day cancellation period and did not request or receive immediate access to your online course material at the time of enrolment.

 

If we have provided you with immediate access to the training portal and your online course material (digital content) upon receiving your payment, and you agreed to this when you applied, you will not be entitled to a refund.

 

If you did not agree to your online course material (digital content) being delivered to you immediately and change your mind within 14 days of making payment you can end the contract by notifying us of your decision.  

Notification must be writing (email or letter) but must be received by

The Centre within the 14-day cancellation period. 

 

If you did agree to your access to the training portal and online course material (digital content) being delivered to you immediately but change your mind, the 14-day does not apply, and you will not be entitled to a refund or to end the contract.

 

You have no legal right to to a refund, or to switch course once the 14–day cancellation period.

 

25. Centre Termination of Contract

 

The Centre may end the contract for a course at any time by writing to you if you:

 

26. Feedback and Complaints

 

Feedback

The Centre actively seeks and encourages Learners to share their views. If you have

any feedback please refer to the Learner Feedback Policy.

 

From time to time, the Centre may request additional feedback via surveys or other

mechanisms.

 

Complaints

If you have any questions or complaints about the course, please contact us as soon as

Possible by emailing us at:

For PCQ - [email protected]

For other training – [email protected]  

 

Information about complaints can be found in our Complaints Policy. 

 

27. Refunds

 

Once purchased and the 14-day cancellation period your rights to end the

contract have passed or been waived, you will be given access to your online course materials. No refunds will be given after that point even if you do not start or

complete the course or submit the necessary work, assessments, or exams.

 

If access to your online course is immediate upon receipt of payment then you are not entitled to a refund. 

 

Your rights to end the contract.  (This includes any units which have been deferred or access has been staggered):

 

28. Loss or Damage Suffered by You

 

The Centre is responsible to you for foreseeable loss or damage caused by us if we fail to comply with these T&Cs as a result of us breaking this contract, or our failure to use

reasonable care and skill.

 

We are not responsible for loss or damage caused if a matter was not known to use prior to

the contract being agreed.

 

We are not responsible for any digital content which we have supplied that damages a device or digital content belonging to you

 

It is your responsibility to ensure that the minimum system requirements are adhered to and that virus-checking software is up to date and fit for purpose.

 

We are not liable for business losses. We only supply the courses for private use. If you use the courses for any commercial or business purposes, business we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

29. Your Personal Information

 

We will use the personal information you provide to us:

 

We may share your personal information:

 

We may disclose personal information, as permitted, or required by law, to:

 

30. Terms, Policies and Procedures

 

You must always comply with:

 

31. Complaints

 

The Centre is committed to providing an excellent service and training and takes all complaints seriously. Any complaints will be delt with promptly and will be fully investigated to resolve concerns and put things right when they go wrong.

 

The Complaints Policy sets out the complaints process.

 

If you wish to request a copy of the Complaints Policy and Procedures please refer to the website or contact [email protected].

 

Version Control

 

Version 2 – 2/12/2025 

Person updated - Zoe Upson