Terms and Conditions

Clients are encouraged to read the entire T&Cs before engaging our services as they explain who we are, how we provide services to you, how you and we may amend or end the contract, what to do if a problem arises and other key important information.

1.Summary

The Client Contract Terms and Conditions (‘T&Cs’) set out the contractual relationship between the Client and Practical Compliance Partnership or CQS Compliance (‘Company’). The Terms and Conditions govern use of the Practical Compliance Partnership, CQS Compliance and Practical Property Legal Training websites, training portal and all materials, courses, services and products, whether digital or printed.

Clients should read these T&Cs carefully before engaging our services. Failure to agree to all the terms will prohibit access to the training portal and services.

The T&C’s set out the core terms, including the Company’s liabilities and responsibilities towards the Client and the Client’s responsibility to both themselves and the Company as a party to the contract and by booking the Company’s services, the Client agrees to be bound by them, its operating rules, policies and procedures.

All rights not expressly granted within these terms are reserved.

These T&Cs shall be governed by and construed in accordance with the laws of England.

These terms and conditions apply to Clients unless expressly stated otherwise.

Access to services and/or the training portal is subject to the Client accepting the T&C’s in full.

T&Cs are subject to change at the Company’s discretion.

Clients are encouraged to read the entire T&Cs before engaging services as they explain who we are, how we provide services to you, how you and we may amend or end the contract, what to do if a problem arises and other key important information.

2. About Practical Compliance Partnership and CQS Compliance

Practical Compliance Partnership, CQS Compliance and Practical Property Legal Training (‘Company’) is a specialist legal compliance and training provider for law firms in the UK. We ensure that compliance and training is practical, relevant and supportive.

Our compliance experts and trainers are specialists with real, hands-on experience of owning, managing, and holding senior positions in law firms. They have stood where you stand now, giving them a uniquely practical perspective. As a result, their approach to compliance and training is grounded in real-world practice and focused on what you actually need to know and do to remain fully compliant.

The Company provides a range of compliance services for firms, as shown on the website (‘Services’).

3. Our Contact details

Practical Compliance Partnership, CQS Compliance, Practical Property Legal Training and Practical Property Legal Training Ltd are trading names of Upson Consultants Ltd.

Our registered office is New House Farm, Castlemorton, Malvern, Worcestershire
The address is not open for appointments. If you would like to arrange a meeting please contact us.

To contact us please use:
[email protected]

4. Your Contact Details

The contact details that you provide on your initial enquiry are what we will use when we contact you. If your details change please contact [email protected] and/or [email protected]

5. Professional Services

The Company provides compliance consultancy and support services to include but not limited to: audits, reviews, assessments, policies controls and procedures, templates, documents, gap analysis, file reviews, help desk support, compliance SOS, project and operational support, workflow analysis and creation and specialist consultancy services (‘Services’).

By engaging the Services of the Company you are agreeing to be bound by these T&Cs.

6. Training Portal

If you have purchased online training as part of the Services, access to the training portal will be granted to the nominated learners upon completion of the services engagement process, including receipt of the payment or the first instalment on the payment plan.

The portal is where you will find all the training videos and materials for the course you have enrolled the learner in. A link will be sent to all nominated learners upon receipt of payment. If they do not receive the link for portal access, please contact:– [email protected]

To log in, please use the email addresses provided on engagement. Upon receipt of the link the learners will be asked to create a password. You and the learners are liable for maintaining the security of the portal user account, and you/they must not share passwords and logins with anyone, including fellow learners, other individuals, employers, groups or organisations.

The Company is not liable or responsible for any acts of the learner whilst on the training portal.

The learner accounts are private and non-transferable. Your rights and obligations to the Company are also non-transferable. Learners are fully liable for all activities that occur under this account and any other actions taken in association with this account. If you become aware of unauthorised use of your or the learners' account or a breach of security, you must immediately contact the Company.

The Company will not be liable for any acts or omissions by you or learners, including any damages of any kind incurred as a result of such acts or omissions. To limit fraud and abuse, learners are restricted to one active account.

7. Engagement

Engagement commences upon acceptance of the proposal or purchase through the website of the required service and receipt of the payment or first instalment if on a payment plan or retainer.

Upon receipt of confirmation of acceptance, you agree to be bound by these T&Cs and to use the training portal for individual nominated users only and that the course material is not intended to be used in a professional advisory capacity.

Engagement requirements will be completed upon:
a) Acceptance of the proposal or purchase of Service/s through the website
b) Payment in full has been received by the Company OR
c) If paying by instalments, receipt of the first payment – payments must be made on time and for the agreed period determined by the Service -failure to maintain payments will result in services being placed on hold until the payment failure has been rectified in full and received in full.

By engaging the Company, you are confirming that the information provided is accurate to the best of your knowledge. The Company reserves the right to withdraw services if false or misleading information has been provided.

The T&Cs will become binding upon acceptance of the proposal or purchase of the Service through the website.

Failure to make payment will delay engagement.

Online via website
Upon receipt of online payment, an email will be sent detailing the next steps. This stage will depend on the Service engaged.

Direct engagement
Following the acceptance of the proposal outlining the Service required and engagement of Services you’ll receive email confirmation of the booking/Services, any requirements or information required and an Invoice or payment link. A date will then be agreed for the service to be commenced. Full payment upon booking unless agreed otherwise.

Compliance Partnership Service
Clients may go directly to the Company website to engage this Service from the Company on an annual twelve-month pricing plan. Upon online completion of the required information and payment of the first instalment, clients will receive an email confirmation of the chosen service tier and will be asked to confirm an initial meeting to diarise the dates for the commencement of the Service.
If online training is included in the chosen tier, access to the Training Portal as detailed above will be provided upon confirmation of the required users.

Agreed Dates
Upon receipt of the confirmation of booking email and a date for the commencement of Services agreed, any changes will be chargeable in full a

8. Binding Contract

These T&Cs constitute the entire contract between you and the Company.

If any part of these T&Cs are found to be void or unenforceable, that section will be
interpreted to reflect the Company’s original intention, and the remaining terms will remain in full effect.

Any breach of conditions within these T&Cs will not, under any circumstances, be
regarded as being a waiver of those or of any other conditions contained within these terms,
however caused.

These terms will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

9. Commencement Date

The commencement date of the Service is the date agreed to commence Services and your full or initial payment if on a payment plan is received.

10. Fees and Payment

Our latest Services and course fees (including VAT unless detailed as plus VAT) are advertised on our website or detailed in the proposal. We take all reasonable care to ensure that the price of the Services advised to you is correct but we reserve the right to revise prices at any time. If the Service has been paid for in full then any increases will not affect you. All proposals are valid for 14 days from the date of issue.

Unless otherwise stated the fees do not include third-party charges such as but not limited to The Law Society if applying for an accreditation (Lexcel, CQS etc).

If the VAT rate changes between your enrolment date and your course start date, we will adjust the VAT rate, unless the course has been paid in full before the change takes effect.

Computer equipment and internet access costs are not included in your course fees.

It is always possible that, despite our best efforts, a course may be incorrectly priced. We will normally check prices before accepting your enrolment so that, when the course’s correct fees at your enrolment date are less than our stated price at your enrolment date, we will charge the lower amount.

If the Services correct price on engagement is higher than the fees stated, we will contact you for your instructions.

Payment for Services is required in full upon engagement with the Company unless other payment terms are agreed in advance.

For the Compliance Partnership Service, the full twelve-month payment plan must be maintained to keep the Service active.

If you engage Services through the website a copy of your invoice will then be available to you on the portal and/or will be emailed to you.

Various credit and debit card methods are accepted online.

Otherwise an invoice will be provided for a payment to be made via BACS, CHAPS or Faster Payment within the payment terms detailed.

11. Failure to Pay

You will incur administration fees, interest charges, debt recovery compensation and action if you pay late.

We will charge a £50 administration fee for failed or late payments.

We will exercise our right to either end the Services or immediately suspend them until all applicable payments, administrative fees, interest charges and debt recovery costs are paid.

12. Company Services, Course Changes and Updates

The Company reserves the right to make changes to Services, courses, materials and T&Cs.
These changes may include but are not limited to:

• To Service levels

• To the staff member working with you

• To reflect changes in relevant laws and regulatory requirements

• To implement minor technical adjustments and improvements, which will not affect the delivery of a Service and/or course

• Change course content, materials, change the running order of the units and contents within

• To ensure consistency with UK professional education sector practice and guidance

• To accommodate minor or temporary changes to dates and locations, which do not impact on the overall provision of the Service and/or course.

• To increase charges to proportionately reflect the costs associated with providing the Services, course and associated materials

• To correct errors

• Adding or removing Services, optional units and courses

• If a third party (a government body, an awarding body) imposes the change on us. This may include a policy or procedure amendment etc

We may also change our T&Cs from time to time. The changes will not be retrospective, and
the most current version of the terms will govern our relationship with you. Other than for
changes addressing new functions or made for legal reasons, we will notify you in advance of making effective changes to the T&Cs that impact the rights or obligations of
any party to these terms.

Notification will be via a service notification, an announcement or an email to the address associated with your account.

By continuing to access the Services, the training portal, or use the Services after those revisions become effective and notice has been given, you agree to be bound by the revised T&Cs.

In the event that any provision of these terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of the terms will remain in full force and effect. Failure to enforce any right or provision of these terms will not be deemed a waiver of such right or provision.

13. Materials

All material provided on the training portal and provided has been created, maintained, updated and distributed by the Company and is the property of the Company and will remain so until receipt of the final payment or final instalment if on the twelve month pricing plan. Third-party materials will be indicated as such.

14. Copyright, Intellectual Property & Use

The Company owns all intellectual property rights (including copyright) for all course and other learning materials.

Any Company or third-party intellectual property and all rights will remain (as between the parties) solely with the Company.
Practical Compliance Partnership, CQS Compliance, Practical Property Legal Training, PCQ, Practical Conveyancing Qualification, their associated logos and all other trademarks, copyrights, service marks, graphics and logos used in association with the websites and training portal are trademarks of Practical Compliance Partnership, CQS Compliance, Practical Property Legal Training, PCQ, Practical Conveyancing Qualification, Upson Consultants Ltd or its licensors.

Other trademarks, service marks, graphics and logos used in connection with the website may be the trademarks of other third parties.

It is prohibited to use or copy any trademarks, copyrights, service marks, graphics and logos or third-party trademarks. Use of the website and training portal does not grant you permission to use or reproduce

The Company will terminate Services and access to and use of the training if any client or learner is determined to infringe the copyrights or other intellectual property rights of the Company.

Use
The use of all materials is strictly restricted to you as the client and enrolled learner if using the Training Portal.

All materials provided, whether on the training portal or otherwise, are copyrighted materials. You must not copy, share, modify, transmit, distribute, or in any way, exploit these copyrighted materials provided by the Company other than for your own individual training or Company use in the case of policies and procedures supplied to you as the Service.

Use for anything other than the intended purpose is expressly prohibited by these T&Cs. For training materials, use for any other purpose other than your personal reference during the course of study is also expressly prohibited by these T&Cs and anyone found to be in breach of these T&Cs will face action.

You must not copy, sell, use, modify, transmit, distribute, publish, broadcast, licence, circulate or in any way exploit the copyrighted materials or permit, assist or enable anyone else to.

15. Warranties

The materials made available by the Company are provided “as is” without warranties of any kind, either expressed, or implied, including, but not limited to, all implied warranties of merchantability, fitness for any other use than the intended purposes, title or non-infringement.

The Company (or other providers of materials or course materials) may make improvements or changes to any materials at any time without prior notification.

16. Learner Course Changes

Requests to change courses will only be agreed in exceptional circumstances. If you want to make changes to the course you have chosen, please contact zoe@practicalpropertylegaltraining

Requests for changes are at the total discretion of the Company and consideration may be given to the length of study at the time of the request. The Client would be liable for any changes in costs between chosen courses, any administration fees and anything else that may be required for a change to be considered or effected.

17. Access

The Company strives to provide uninterrupted access to Services and content to all learners who are entitled to training portal access. However, from time to time, Clients and Learners may be unable to access their course and/or Services may be delayed due to conditions beyond the Company’s control. Such conditions include, but are not limited to, third-party supplier updates or issues, health, acts of God, power outages, or the acts of computer hackers, routine maintenance, server or software issues and others acting outside the law.

In the event of any unavailability, the Company will take steps to inform Clients and/or learners of the impact on access and to advise on a timescale for the restoration of services as soon as reasonably possible.

In such circumstances, the Company will strive to ensure that access is restored within a realistic period of time.

The Company reserves the right, in its sole discretion, to change, modify, or discontinue any aspect or feature of any course or Service in whole or in part, including, without limitation, the content, availability and access. Such changes, modifications, additions, or deletions will be effective immediately upon notice thereof, which notice may be made by posting such changes on the Company website, on the training portal and/or by notification to the email address you provided to us.

For the avoidance of doubt, the purchase of a current course does not entitle you to access to future revised course materials.

The purchase of Services such as Policy and Procedure Fixes does not entitle you to access to future revised policies and procedures unless specifically agreed as part of the Services engaged. Access to the training portal is for a fixed period of time, as determined by the Service engaged, commencing upon receipt of the access email.

The Company reserves the right to refuse extended access to any learner after the initial course access period has expired at its sole discretion.

18. Tech

You are solely responsible for ensuring that you have sufficient and compatible hardware, software, telecommunications equipment, and Internet service necessary for use of the training portal and any other Services engaged requiring computer access.

This includes:

• A computer/laptop/tablet

• Operating System: Windows 11+ / macOS 10.11+ / Chrome 58+

• At least 2GB of RAM

• Keyboard and mouse or another pointing device;

• A stable broadband internet connection with 25 Mbps average speed. A wired connection
  (using an ethernet cable) is better than a Wi-Fi connection for maintaining internet stability

• Processor: 2GHz Intel Pentium / Intel / ARM

• Free disk space: 1GB

• Working Webcam and microphone for any live sessions and/or exams

It is your responsibility to check that the device you plan to use to access your e-learning account is compatible with the requirements listed above and to maintain your IT equipment and internet access. This is not included in your course fees.

It is your responsibility to test and maintain your own IT equipment to identify any compatibility issues before engaging the Company.

The Company will make reasonable efforts to provide technical support for the training portal during our normal business hours (Monday to Friday, 10:00am to 3:00pm excluding statutory holidays).

Such support will be limited to those things within our control and will therefore exclude hardware or telecommunications problems.

19. Delays

The Company is not responsible for delays outside our control. If the provision of the
Services, courses, printed material or material provided by the Company or a third party is delayed by an event outside our control, we will contact you as soon as possible to let you know and take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.

20. Behaviour

The Company is committed to promoting a supportive environment for all staff, Clients and learners and expects reasonable standards of behavior, honesty, and integrity.

Any breach of our Equality and Diversity Policy or any other policies and procedures is unacceptable and we reserve the right to terminate your Service/s immediately.

21. Suspension of Services or Access

You will be notified if we must temporarily suspend your Service or access to the training portal:

• due to non-payment, delayed payment from the terms/dates agreed or if a payment fails for which there will be a charge of £25.00

• to deal with technical problems or make technical changes

• to make changes to a course.

• Unacceptable behaviour by being physically or verbally aggressive, threatening, abusive and/or disrespectful to any member of the Company's staff

Access will be temporarily or permanently denied, with no refund made of any fees paid to date, to any client who is not compliant with these terms, or who is found to be in breach of the Company’s policies, rules, and regulations

22. Cancellation

As payment is required to confirm your Service engagement you will have no legal right to a refund after receipt of payment. Should the date need to be changed then please contact [email protected]

23. Centre Termination of Contract

The Centre may end the contract for Services and for training at any time by writing to you if you:

• Do not make a payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due

• Have not complied with our Policies and Procedures

• You are found to be in breach of our policies

24. Feedback and Complaints

Feedback
The Company may at the end of the Services engagement period contact you for feedback and a review.

Complaints 
If you have any questions or complaints about the Service or course, please contact us as soon as possible by emailing us at [email protected] or [email protected]

Information about complaints can be found in our Complaints Policy.

25. Refunds

No refunds will be given after engagement of the Services and receipt of payment, in part or in full.

26. Loss or Damage Suffered by You

The Company are not responsible for any loss or damage caused to you.
We are not responsible for any digital content which we have supplied that damages a device or digital content belonging to you

It is your responsibility to ensure that the minimum system requirements are adhered to and that virus checking software is up to date and fit for purpose.

We are not liable for business losses and we exclude liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

27. Your Personal Information

We will use the personal information you provide to us:

• To supply the requested Service to you.

• To process your payment.

• To keep you up to date with new services, offers and updates.

We may share your personal information:

• With third parties, the client has agreed to the Company to contact or liaise with on their behalf.

• With a third party in connection with a change in corporate structure such as, but not limited to, merger, consolidation, sale, liquidation, or transfer of substantial assets

We may disclose personal information, as permitted, or required by law, to:

• respond to inquiries or requests from governmental or public authorities

• respond to appropriate inquiries from accountants or auditors

• protect our rights, privacy, safety or property

• permit us to pursue available remedies or limit damages that we may sustain

• enforce our agreements, including without limitation, to our enrolment terms.

28. Terms, Policies and Procedures

You must always comply with:

• these T&Cs

• our Policies and Procedures – which can be found on the training portal

Version Control
Version 5 – 09/02/2026
Person updated - Zoe Upson