Thank you for considering booking training with us. Before you buy there a few things you need to know about what you are purchasing. Please read the terms and conditions below and if you have any questions once you’ve finished please do not hesitate to get in touch.
Terms and Conditions
The terms and conditions set out below apply to your purchase of the course, webinar or other training with Practical Property Courses Ltd, Practical Property Legal Training Ltd or Zoe Upson individually or collectively referred to in these terms and conditions as “Practical Property”.
Please read them carefully as they affect your rights and liabilities under law and set out the terms under Practical Property (“we”, “I”, “us” or “our”) provide services to you, as a purchaser of a Practical Property Course/s. These terms are subject to any rights you have under consumer law to which we are bound to and which cannot be waived.
Services
Practical Property provide online self-study courses, 1:1, bespoke courses, webinars and other training (referred to in these terms and conditions as “Course/s”) to enhance your professional learning and development and continuing professional development.
Course Specifics
Following successful purchase of the Course/s the delegate/s will receive onboarding instructions together with a link for the webinar, venue information, timetable if in house training or access to our training platform where you will find pre-recorded lectures divided into easy to navigate and complete modules to break the Course/s into manageable training sessions.
For online self-study courses you will have the opportunity to work through the course material in your own time within the course access period of 365 days from purchase unless otherwise stated.
Access to Course/s, material sor webinars are for individual delegates and access is not to be shared. If access is required for more than one delegate please speak to us about group bookings.
It is not possible to provide any guarantees that you will experience any specific results. Failure to complete the Course/s will limit your ability to benefit from the information provided and will significantly limit any results. The Course/s are not bespoke and include general advice, should you feel that you need additional support, please contact us for guidance as there are paid options available.
It is your individual responsibility to apply what is shared and taught in the Course/s to your circumstances both during the Course/s and afterwards. Each individual is unique and their starting position and commitment to the Course/s is unique to them. The aim is that following completion of the Course/s you will have new information, strategies and techniques.
Please be aware that the Course/s are delivered entirely in English and no translations are provided for videos or text.
Payment Terms
The cost of the individual Course/s is stated on the payments page or invoice and VAT is not currently chargeable. This is a one-off payment and all purchases are final. (Please see below for details about refunds). Payments should be made in full online by credit/debit card or PayPal where possible. If multiple bookings are required or payment by invoice and bank transfer is preferred, please contact us to arrange. Full payment by bank transfer is required within 7 days of the invoice date or before if stated on the invoice due to the promotional offer expiry, proximity of the Course/s and/or to secure the booking. The delegate, firm and organisation invoiced shall be jointly and severally liable for payment.
Discounts and Promotional Offers
Promotional or other discounts are limited to one use and have no cash value. Payment must be received before the expiry of any offer provided on request or in the marketing of that offer. They cannot be used in conjunction with any other offer or promotion and can be withdrawn at short notice.
Support
The aim is that you should be able to access the Course/s material with ease. Should you require any technical support then we are happy to help you to get up and running. Please email [email protected]. We aim to respond to you within 48 hours during weekdays.
Once you have finished going through the Course/s material you may wish to work with us further. We have several Course/s available and we are always happy to discuss your training aims and requirements. If you would be interested in hearing how we can work together further then get in touch,email [email protected]. Please be aware that additional charges will apply to anyone to one coaching provided.
If you’re not looking to work together just yet but you’d love to hear more then come and say hi on Linkedin.
Privacy and Confidentiality
Your privacy and protection of your personal data is important to us. We will keep your personal data confidential and will never share it with unconnected third parties. Your payment information will be processed by a secure third-party processor. We will be provided with your email address and name but never be provided with your financial information.
Please be aware that any live webinars or training sessions may be recorded and your name and image/video may be captured. The recordings of the training will be kept and made available to others on the Course/s. If you provide or share any information within these sessions about yourself or your business that information will be shared within the group. Should you not wish to be recorded please ensure that if you attend any training your camera is switched off and your name field is changed to “Attendee” with your initial so that support can still be offered but no personal identifiable information will be captured.
For more details on how we manage your data you can view my/our privacy policy here https://www.dropbox.com/scl/fi/fjk6z9zif8gm5jvmqqa0a/Privacy-Policy.pdf?rlkey=h5ocrcoo5ejnaw64jklpv9dq0&dl=0.
Refunds and Cancellation
Cancellation by delegates
As you are purchasing digital content which includes data which is produced and supplied in digital form you are waiving your rights to a refund. By purchasing the Course/s you confirm that your purchase is for your continued professional development as a professional.
Should you consider that the digital download is faulty for any reason then please confirm so immediately and a further copy will be provided. Should you have any concerns or questions please contact me at [email protected].
Cancellation by Practical Property
Should it be necessary to cancel a webinar or other live training Practical Property does not accept responsibility for travel, accommodation or other costs incurred by the firm, delegate or the delegates employee or company.
Course/s Access and Substitution of Delegates
Course/s are for the exclusive use of the delegate named or purchasing. Allowing others access to the material or Course/s is prohibited. Should additional access be required please contact us or purchase an additional Course/s access.
Substitution of delegates will be considered prior to the commencement of the Course/s. Upon commencement substitutions of delegates will not be permitted.
Course/s Expiry
For online self-study Course/s, you will have the opportunity to work through the Course/s material in your own time within the Course/s access period of 365 days from purchase unless otherwise stated.
Extensions of Course/s access are at the discretion of Practical Property and can be provided at an additional cost to be paid immediately upon receipt of the price /invoice. Please enquire for details.
Intellectual Property
You will be provided with Course/s, live training or webinar materials including but not limited to notes, slides, workbooks and the content of the Course/s, webinar or live training. At all times, even following purchase, the intellectual property rights and copyright connected with those materials are prepared solely for training purposes only and do not and cannot substitute legal advice and remain the exclusive property of Practical Property. You have the right to use the materials as learning tools but you are not permitted to duplicate, imitate or provide copies to third parties whether for free or as part of a sale. Practical Property cannot accept responsibility for loss occasioned to delegates or any other person or organisation arising from any reliance; including reliance on any content for the purposes of giving advice to third parties.
Feedback and Complaints
If you have any feedback about the Course/s please do share it with us. It is always great to receive words of praise and also helpful to get constructive comments. We really hope that you love this Course/s as much as we do but if you would like to make a complaint this should be made to made in writing to [email protected].
General
We intend to rely on the written terms set out in these terms and conditions in respect of the Course/s delivered to you. These written terms shall constitute the entire agreement between us.
If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.
These Terms are governed by the laws of England. The Courts of England have exclusive jurisdiction over any matter and proceedings arising out of your purchase of the Course/s, webinar or other training. A person who is not a party to this agreement shall have no rights under the Contract (Rights of Third Parties) Act 1999 or amendments to enforce any of its terms.
Practical Property reserves the right to alter any or all Course/s, webinar or other training content, trainer or venue where necessary.
Thank you and we look forward to working with you.
Practical Property Legal Training